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Start your process now. You do not need to configure anything first: describe how your business works, in your own words, and Build AI turns that description into a process that runs from end to end.

  1. You describe the process — who the customer is, what they fill in, which documents they send, what you check and which document closes the case.
  2. The AI asks about what was left open — a few fixed questions, then its own questions about your description, each with the reason it is asking.
  3. The AI proposes a plan — the form, the document types and their classifiers, the workflow with its checking rules, the Word template and the market best-practice research behind the rules, with its sources.
  4. You approve, and everything is created in minutes. Nothing is created before you approve.

After that the process is yours: you can extend it in the workflow editor — for example with a REST integration to one of your bank's systems — and it runs on its own, from the customer's phone to classification, extraction and checking, the generated document, the electronic signature and the delivery to your system.

The example on this page is the one used throughout: the small-business account opening of Harbourline Bank, a fictitious Canadian bank, for Northern Pine Coffee Roasters Inc., a fictitious corporation, and its director Maya Thornton, with synthetic documents. The corporate registry and the core banking system it connects to are simulated.

Before you start

Build AI is in Workflow, under Operations › Build AI, and only tenant administrators can use it. Every field, button and message of the screen is described in the Build AI reference.

1. Describe your process​

Build AI in practice (1/6): Describe your process and the AI builds it Watch on YouTube

Build AI works in four steps: Describe, Questions, Plan and Done. In the first one you tell it, in plain language, how the process works: who the customer is, what they fill in and which documents they send. Harbourline Bank opens business chequing accounts for corporations incorporated under the Canada Business Corporations Act: the director fills in the corporation's details, their own, and every individual who owns or controls 25% or more of the shares, and uploads the certificate of incorporation, the corporation's register of individuals with significant control (ISC register), a government-issued photo ID and a business proof of address. The bank writes down what it checks, following FINTRAC's beneficial ownership guidance — corporation name and number, the director, the photo ID, the declared owners — plus a rule of its own: the proof of address must be at most 90 days old. And how it ends: the Business Account Agreement is generated, the director signs it electronically and the new account goes to the core banking system. Then fill in the industry, the country, the language of the process and the documents you already know you require, and select Continue.

2. Answer the AI's questions​

Build AI in practice (2/6): The questions the AI asks before building Watch on YouTube

Before proposing anything, the AI asks. First come the questions it always asks: whether you want a selfie with liveness, whether it may set the main rules according to market best practice (it researches the web and cites every source), whether there is a final document, whether it must be signed and who signs it. Automatic company checks are only available in the European Union, so for a Canadian corporation Harbourline connects its own registry lookup later (step 5). Then come the questions the AI wrote for this process, about what your description left open — which photo IDs and proofs of address to accept, or what to do with a corporation that is not federally incorporated — each with the reason it is asking. Answer them and ask for the plan.

3. Review the plan: form, rules, sources and Word template​

Build AI in practice (3/6): Review the plan before anything exists Watch on YouTube

The plan shows everything that will be created, before it exists: the application form with its document checklist, the document types with the fields to read in each one, the workflow — nine steps and twelve checking rules for Harbourline, each with its reason and a link to its source — the Word template of the Business Account Agreement and the market research behind the plan, with every source it consulted. Each document type needs example documents to train its classifier, from the Cogneris library or your own. If something should change, ask for it in plain language — Harbourline asks to remove two lines from the agreement, and the AI drafts a new version of the plan; when the plan is right, select Approve and create.

4. See everything the AI created​

Build AI in practice (4/6): Everything the AI created, module by module Watch on YouTube

A few minutes after the approval, the process is ready to use. In each Cogneris module you find what was created: the application form in Portal, ready to send by link; the four classifiers in Vision, already trained with the examples, and the fields each one reads — such as the owners and their percentages in the ISC register; the Business Account Agreement published in Template, with the keys the process fills in; and the published workflow — classify, extract, check, decide, generate the agreement, sign and send — with the checking rules tied to the right document of the checklist and a branch to a compliance analyst when a rule fails.

5. Connect the process to your bank's systems​

Build AI in practice (5/6): Connect the registry and core banking in the editor Watch on YouTube

Build AI creates the flow; you can extend it in the workflow editor. For corporations assessed as high risk, FINTRAC expects the bank to consult the federal registry of individuals with significant control (changes in force since 1 October 2025). Harbourline creates a reusable connection to the registry API (the address, stored once), adds a REST integration after the checking step that looks the corporation up by its number and sends the owners declared on the application, and tests the call: the registry returns the corporation's status, its individuals with significant control and whether they match. A new condition in the decision requires the owners to match the registry — any discrepancy goes to the analyst — and the Send step points at the bank's core banking system, which receives the new account. Publishing creates a new version: what the AI created and what you added live in the same flow.

6. Watch it run: from the phone to core banking​

Build AI in practice (6/6): A business account opened live, from phone to core banking Watch on YouTube

The process now runs for real. Maya Thornton, director of Northern Pine Coffee Roasters, receives Harbourline's link, fills in the application on her phone — including the two owners, herself with 60% and Luis Reyes with 40% — and uploads the certificate of incorporation, the ISC register, her driver's licence and the business proof of address. In the bank's panel the process moves on its own: the documents are classified, the data is extracted, all twelve rules check out, the registry lookup confirms the owners, nobody needs to review it, and the Business Account Agreement is generated with the application's data. Maya signs it by e-mail with a verification code, and the new account reaches the bank's core banking system — from a text description to a running process, without a line of code.