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Create an Account

Create an xTrakt account before using document extraction, classification, billing, or API features.

When To Use This​

Use this guide when joining xTrakt for the first time or inviting someone who needs product access.

Before You Start​

  • Confirm the email address that should be associated with the account.
  • Confirm which tenant or subscription the user should access.
  • Ask an administrator whether the user also needs API or billing permissions.

Workflow​

  1. Open the account creation page.
  2. Enter the required identity details.
  3. Complete email, password, or provider-specific verification.
  4. Sign in with the new account.
  5. Confirm the expected tenant or subscription is available.
  6. Ask an administrator to adjust access if the expected product areas are unavailable.

Troubleshooting​

SymptomLikely CauseAction
Invitation is missingThe user has not been added to the tenantAsk an administrator to resend access
Account exists alreadyThe email is already registeredUse the sign-in flow instead
Tenant is not visibleThe user lacks subscription accessConfirm tenant assignment with an administrator