Sign In
The sign-in flow authenticates the user with the SSO service and establishes a platform session for product APIs.
When To Use This
Use this guide when accessing the web application, troubleshooting login, or validating an authentication integration.
Before You Start
- Create an account or confirm you were invited to a tenant.
- Use a supported browser and allow secure cookies.
- Confirm your tenant or subscription is active.
Workflow
- Open the xTrakt sign-in page.
- Complete the SSO authentication flow.
- Let the frontend exchange the SSO access token for a platform token.
- Let the frontend exchange the redirect code for the platform session.
- Confirm the application loads tenant-specific product areas.
Troubleshooting
| Symptom | Likely Cause | Action |
|---|---|---|
| Login loops back to sign-in | The platform session cookie was not established | Clear site cookies and sign in again |
| Access denied after sign-in | Missing tenant, role, or subscription access | Contact an administrator |
| Mutating requests fail | CSRF companion token is missing or stale | Refresh the session and retry |