Observability
Observability helps operators investigate authentication, extraction, classification, billing, and deployment issues.
What To Capture
| Area | Useful Signals |
|---|---|
| Authentication | Sign-in failures, token exchange errors, session creation failures |
| Extraction | Request status, template ID, document ID, provider failures |
| Classification | Predicted type, confidence when available, manual corrections |
| Billing | Stripe event handling, invoice status, entitlement changes |
| Deployment | Cloud Run revisions, startup failures, health checks |
Support Data Checklist
- Tenant or subscription identifier.
- User identifier or integration name.
- Timestamp and environment.
- Endpoint or product workflow.
- Error message and status code.
- Non-sensitive document or template identifiers.
Safety
Do not include secrets, API keys, full tokens, or full document contents in support tickets unless an approved secure process requires it.